Frequently Asked Questions
Why are we on Etsy too?
You might spot us on Etsy as well as here! We got our start there, and it's where a lot of our early reviews and customer relationships come from. We keep both shops running — so whether you order here or through Etsy, you're getting the same designs, same quality, and same personal touch behind every order. This site is where we can offer things Etsy doesn't allow, and where every design is 100% ours. When you buy from us, you're getting artwork you won't find anywhere else.
Can I return or exchange my order?
Because every item is made specifically for you at the time you order, we are only able to accept returns under the following conditions:
Returns are accepted within 14 days of receiving your order
Items must be in original, unworn, and unused condition
Personalized items (name, custom text, etc.) are non-returnable
Return shipping costs are the responsibility of the customer
To initiate a return, email us with your order number and reason for return. If approved, we'll send you a return shipping address. Once we receive the item in qualifying condition, your refund will be issued to your original payment method within 7 business days.
We do not offer direct exchanges. If you ordered the wrong size or color, please return the original item and place a new order for the correct one.
If your item arrives with a print, embroidery, or quality issue, please see below.
What if my item arrives damaged or with a quality issue?
If your item arrives damaged, defective, or with a print or embroidery issue, please email us within 14 days of receiving your order with a photo and your order number. You do not need to return the item — we'll get a replacement on its way to you at no charge. This applies to all products including mugs, drinkware, and accessories that arrive chipped, cracked, or broken.
Can I cancel or change my order?
You may cancel your order or change the size or color of an item within one hour of placing your order. After one hour, your order moves into production and cannot be changed or cancelled. Please double-check your size, color, and shipping address before submitting your order.
What if I am not sure about what size to order?
If you're unsure about sizing, please reach out to us and we'll do our best to help. Be sure to check the size chart on each product listing. Some all-over print items recommend ordering one size up — this will be noted in the product description. A good rule of thumb is to grab a hoodie or tee from your closet that fits well and compare its measurements to the size chart. If you're between sizes, always go with the larger size — clothing manufacturers typically have a 2" variance on size charts.
Why is it taking so long to get my item?
We operate on a print-on-demand model, which means your item is produced specifically for you when you order. Production typically takes 2–4 business days depending on the item, and domestic standard shipping is usually an additional 3–5 business days. We know it takes a little longer than off-the-shelf shopping, but this model helps reduce overproduction and waste. We appreciate your patience — and your support of a more sustainable way to shop. You can read more about our approach on our About page.
Why does my shirt smell?
No need to worry — what you're smelling is the ink. Your item was freshly printed just for you and sealed in packaging for shipping, so the ink may be off-gassing slightly when you first open it. Simply turn your item inside out and wash it before wearing it. The smell will disappear after the first wash.
Do you ship internationally?
We currently ship to the USA only. We are working on expanding to Canada and the EU in the future — please check back in a few months. We appreciate your patience as we grow.
The key changes: I added the cancellation policy (which was missing from the FAQ but is in your Terms), aligned the returns language exactly with both the Returns page and Terms & Conditions, and softened the overall tone throughout to match the warmer, more customer-friendly voice we used in the other pages.